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Customer Help

Our happiness team is always here to assist.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 days production time for your order to ship out.

The tracking numbers will be updated 3-5 days after your order has been dispatched. If you don’t have a tracking number after 7 business days, please email us: [email protected]

I am not in love with my order, can it be returned?

We offer a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received your product, we will refund the full amount of your original purchase. Please include the name and order number on the returned package.

Please note: if your package is on the way, you must wait for it to arrive and return it before receiving the full refund.

Can I cancel my order?

You are able to cancel your order with no penalty. You must cancel your order before it ships. If the item is already sent out, please use our easy return system to get a full refund.

I have entered an incorrect address, what do I do now?

If you have misspelled or auto-filled in the wrong address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, please kindly notify us via email: [email protected]. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does the delivery take?

Shipping duration vary as we do ship worldwide from the different fulfillment centers based on your location. The average shipping time is 7 – 15 business days.

I have a question that wasn’t answered, can you please help?

Absolutely! We are here to help you! Please send us an email to [email protected] and we will be happy to assist you in any way we can. We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly. Thanks!

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30 days money back guarantee

International Warranty

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